Privacy policy
How Twigged handles your information
1. About this policy
Twigged™ is operated by Twigged Pty Ltd, ACN 702 593 959 (“Twigged”, “we”, “us” or “our”). Twigged is an Australian health technology business developing clinical intelligence software that supports qualified health practitioners to interpret pathology results.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy covers the Twigged practitioner waitlist website, our founding case reviews (our controlled practitioner beta) and related communications.
2. Information we collect
When you join the waitlist or contact us, we collect:
- your name and email address
- your profession, practice name and main clinical focus, if you provide them
- whether you’d like a founding case review
- your consent to receive emails from us
- anything you include in emails or messages to us
- basic technical information, such as your browser type and pages visited, collected by our website services
When you take part in a founding case review, we also collect a client’s de-identified blood test results, symptoms, life stage and related health survey information, which you send us.
Please send de-identified information only. Remove your client’s name, date of birth, address, contact details, Medicare or health fund numbers, and anything else that could identify them, before sending results to us. Only send a case if you have your client’s consent to share it. If we receive identifying information by mistake, we’ll delete it and ask you to resend a de-identified copy.
Please don’t include any client health information in the waitlist form.
3. How we use your information
- to register your interest in Twigged and manage the waitlist
- to contact you about practitioner access, the beta and our launch
- to send product updates and news about Twigged, if you’ve agreed
- to prepare your founding case review report and arrange your feedback call
- to test and improve the accuracy of Twigged’s clinical rules, using de-identified case information only
- to respond to your enquiries and meet our legal obligations
We do not sell personal information.
4. How founding case reviews are prepared
Founding case reviews are prepared using the Twigged Clinical Intelligence Engine, which applies our documented ranges and clinical rules. AI tools from third-party providers help draft the written report from those findings. Every report is personally reviewed by Pip Reed, clinical nutritionist, before it’s sent to you.
Reports support your clinical judgement. They don’t diagnose a condition, and all treatment decisions remain yours.
5. Storage, security and overseas providers
We take reasonable steps to protect information from misuse, interference, loss, and unauthorised access, change or disclosure. Access is limited to people who need it to provide our services.
We use trusted service providers to run the waitlist and prepare case reviews. Some store or process information outside Australia:
| Provider type | What it handles | Likely location |
|---|---|---|
| Website, forms and customer management (HighLevel) | Waitlist details and email communications | United States |
| Email and file storage (Google Gmail) | Correspondence and de-identified case files | United States and other countries |
| AI drafting tools (Anthropic) | De-identified case information, to help draft reports | United States |
When the full Twigged platform launches, client data within the platform will be stored in Australia. We’ll update this policy before then.
6. Sharing information
We share information only with the service providers above, so they can help us run Twigged, and where the law requires or allows it. We never give waitlist details to other businesses for their own marketing.
7. Emails from us
By joining the waitlist and ticking the consent box, you agree to receive emails about Twigged, including launch updates and early access. Every email has an unsubscribe link, or you can email us at [email protected] at any time.
8. Cookies
Our website uses cookies and similar technologies so the site and forms work and, where enabled, to measure visits and marketing. You can manage cookies in your browser settings.
9. How long we keep information
We keep waitlist details until you unsubscribe or ask us to delete them, or until they’re no longer needed for the purposes above. We keep de-identified case review files for up to 12 months to complete your report and feedback call and to test Twigged’s clinical rules, unless you ask us to delete them sooner.
10. Access, correction and deletion
You can ask to see the personal information we hold about you, correct it, or have your details deleted. Email [email protected]. We’ll respond within 30 days.
11. Complaints
If you’re concerned about how we’ve handled your information, email [email protected]. We’ll investigate and respond within 30 days. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
12. Changes to this policy
We’ll update this policy as Twigged grows, including before the full platform launches. The latest version will always be on this page, with the date it was updated.
13. Contact us
Twigged Pty Ltd
ACN 702 593 959
Email: [email protected]